Terms & Conditions.
TP World Tours acts as a travel agent only. We sell various travel related products on behalf of numerous transports, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. TP World Tours obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not TP World Tours. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with TP World Tours. It is important that you and all members of the traveling party are aware of the following terms & conditions as they may relate all or in part to the bookings held by our agency on your behalf. All reservations have been booked under the terms & conditions laid down by the airlines and tour wholesalers. TP World Tours reserve the right to also impose fees and our "Menu of Services" is detailed herein for your benefit.
All prices are based on payment by cash or cheque. Personal Cheques will not be accepted for travel within 7 working days of travel. All fees related to dishonoured payments will be charged to your account with a processing fee. Payment is also accepted with Cash, EFTPOS, Credit Card and Bank Cheques. Please refer to our payments page on our website for our Bank Account details for Direct Deposits. (You must allow minimum of 2 working days for this to be cleared into our Account).
Please note TP WORLD TOURS credit cards are processed through a third party and any merchant fees are processed through the third party. Merchant fees are non-refundable in the event of any cancellation/refunds required at any stage of your booking. Please refer to https://travelpay.com.au/ for full terms & conditions.
All prices quoted are correct at the time of issue. Deposits are held against reservations and are not a price guarantee. Prices may fluctuate depending on exchange rates. Further taxes or surcharges may be imposed by third party supplier.
SERVICE FEES & SURCHARGES
TP World Tours is a service provider and service fees charged are vital to cover expenses occurred throughout the booking process including business utilities & wages in order to book travel arrangements on behalf of the group, service all requests throughout the duration of the group booking & produce the final detailed group itinerary and travel documentation. For our group tour packages service fees are costed into the group tour package price. Any general travel bookings a service fee is additional to the quoted amount and advised at the time of quotation. In some cases for our general bookings our third party suppliers may offer a gross amount where commission is inclusive in that quoted amount and paid to TP World Tours as part of the service fee. All service fees and commission amounts are non-refundable in the event of any cancellations by the client as the service of booking the travel arrangements would have already been supplied to the client. We strongly recommend travel insurance to be taken out at the time of any monies being paid to protect your funds paid (please note change of mind or work related cancellations are generally not covered by travel insurance please ensure you read the full PDS prior to purchasing your policy to understand your coverage).
A variety of fees and surcharges may also be payable to us, including cancellation and amendment fees, credit card merchant fees (payable via third party at the time of transaction), insurance claim processing fees or fees for ad-hoc services performed as required. Please refer to our menu of services and fees below.
DANCE/VOCAL SPECIALTY GROUP TOURS
All prices quoted are subject to availability, fluctuation and supplier terms and conditions which is subject to change without notice. Prior to final payment being received, TP World Tours reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other third party suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified in writing by TP World Tours. TP World Tours are not liable if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice. The advertised prices are as a guide based on per person as per bedding configuration utilizing existing bedding. Should your family be rooming with another family and they cancel from the tour, TP World Tours will amend your rooming and invoice at the time of cancellation to reflect these changes. Per person tour costs is inclusive of TP World Tours service fees and TP World Tours Escort travel costs - should the tour be cancelled at any stage after tour confirmation these service fees are non-refundable to compensate time and expenses for the duration of the booking process.
Deposits are non-refundable and non-transferable.
The per person deposit amount is due within 7 days of the initial dance/vocal tour meeting. Failure to pay deposit within 7 days of confirmation will result in auto-cancellation without prior notice. Re-booking of the same group may result in higher fare. Deposit payments are paid through to third party suppliers in order to secure your group tour at the time of tour confirmation. Deposit payments may be paid through to several third party suppliers relevant to your specific destination and itinerary. Once deposit payments are paid through to third party suppliers these funds are no longer on file with TP World Tours.
Further mandatory payment of $500 per person will be due approximately 4 months prior to final balance due date - reminders will be sent to all families.
Final payment is due no later than 90 days prior to departure. Failure to make payment at least 90 days prior to departure will be considered as a cancellation and we reserve the rights to cancel group booking without prior notice. Cancellation policy applies.
Late Payment fee of $150 per person will be charged if payment is received after the specified final payment due date.
If payment extension is required, this must be pre-authorized by TP WORLD TOURS in writing prior to the specified final payment due date.
Bookings are not confirmed until Tour Booking Forms are completed & signed via the TP World Tours website.
By completing & signing the Tour Booking Form you are accepting TP World Tours Full Terms & Conditions.
Please refer to TP World Tours website for Full Terms & Conditions www.tpworldtours.com.
Names are due no later than 90 days prior to departure. Failure to advise names 90 days prior to departure will be considered as a cancellation and we reserve the rights to cancel group booking without prior notice. To hold seats without names (within 90 days of departure) full payment per person must be received to secure the seats. If these seats are cancelled, full payment will be forfeited.
CHILD & INFANT AGES
CHILD 2-11 years inclusive at time of travel
INFANT 0-23 months inclusive at time of travel
Should the child or infant have a birthday whilst away and ages fall outside the above restrictions they will then be classed as per the age they change to (i.e child turns 12 whilst away will be classed as an adult as per airline policies).
Please ensure that all names are correct as per passengers’ passports. Any spelling errors will incur an amendment fee by the airline. Please provide a passport copy at the time of booking to avoid any errors occurring. Passports must have at least 6-months validity from the date of your return for all international travel. Passport and Visa validity are at all times the full responsibility of the traveler. Please refer to the Passport office directly specific to Country of Issue - Australian passport holders can obtain further information by visiting https://www.passports.gov.au/.
Travel Insurance is compulsory when travelling on a group tour. Group travel policy does not include cover for any pre-existing conditions please contact your travel consultant to upgrade your cover – additional fees may apply. Group policy is based on NIL excess for the group travel dates only – any families extending additional costs will apply for additional extension dates. Policy based on 60 years and under.
Policies issued have a 14 day cooling off period after this time policies are non-refundable as per supplier terms & conditions. Policies are issued upon receiving the completed and signed application form. Insurance will need to be paid at the time of issue and will be non-refundable after the 14 day cooling off period. Travel Insurance application form is required at the time of booking. TP World Tours and your dance/vocal studio have the right to cancel you from the group tour should you refuse to take out a Travel Insurance Policy.
Should you be required to complete a travel insurance claim upon your return TP World Tours can assist with required paperwork if required. If you purchased your travel insurance policy outside of TP World Tours please refer to our "Menu of Services" below for additional service fees imposed for this service.
NOT INCLUDED IN TOUR PRICE
Passport, gratuities, visa application, laundry, telephone, mini bar, alcohol, beverages and food not mentioned on the itinerary, optional excursions, porterage, travel insurance, travel insurance pre-existing premiums, excess baggage fees, early and late check-in and out, all other items of a personal nature. Please refer to your tour itinerary & inclusions for the full list of inclusions as these vary.
Tour itineraries are subject to availability and variation. Any changes will be authorised by the dance/vocal studio without notice to individual families. Tour variations will be made to cater to the group as a whole and all effort will be made to book alternate arrangements. No compensation will be provided for variations/changes made. Final Tour Itinerary will not be available until documentation meeting which will be held at the studio approximately 3-4 weeks prior to the departure date. Itineraries are not available any earlier due to changes which may occur to the daily schedule. Individual amendments to the group itinerary are not permitted. All components included in the group package are compulsory. No refunds will be provided for any unused group package components. Airport Transfers are based on traveling as per group flights - any passengers traveling on alternate flights must arrange alternate transfers at an additional cost.
PERFORMANCE, WORKSHOP & UNIFORMS
Studio Uniforms are compulsory whilst on tour details will be provided by the Dance/Vocal Studio. Performances & Workshops are provided by third parties. TP World Tours cannot be held responsible should these opportunities be withdrawn without notice. Minimum dancers apply and terms and conditions are subject to the third party supplier. Auditions are required through third party suppliers in which TP World Tours will work with the studio directors to complete the required applications and provide all required information. Should auditions be denied by the third parties TP World Tours will work with the studio to adjust the performance or costume to resubmit for approvals. Should performance applications not be approved by third party suppliers this falls outside of TP World Tours control and TP World Tours will assist the studio to find alternate options. TP World Tours does not accept any liability should audition applications become denied or not available. TP World Tours will send studio directors full audition application material via email with deadlines in place to ensure performance and workshop requests can be approved for the required date ranges based on the tour itinerary - should the studio fail to return all required material by the deadline and the applications become denied due to no availability the studio will be held accountable.
TP World Tours reserves the right to cancel any person/s booking arrangements held at any stage during the booking process and/or whilst on tour at TP World Tours discretion due to inappropriate behavior. Full payment will be forfeited and/or cancellation fees will apply. Please refer to our Cancellation Policy for full details on cancellations which is attached to the group tour itinerary & inclusions provided to all members of the group. Any cancellation requests prior to departure must complete a TP World Tours Cancellation Request Form which can be found on our website. In the event of a Natural Disaster, Act of Terrorism or Epidemic/Pandemic TP World Tours will follow official travel warnings and update the group with any updates regarding their travel plans if required. TP World Tours is a booking agent only and is unable to cancel any travel arrangements on behalf of the group and will need to await for third party suppliers and travel operators to cancel their services in order to try and request any refunds on behalf of the group. If there are no present travel warnings to the travel destination all tours will travel as per final itinerary. Please refer to your individual travel insurance providers directly for full details on your policy and cover. Should cancellation arise directly by the hosting studio all liability will be held against the studio for financial loss. Group bookings can not be changed to individual leisure bookings due to contracted agreements TP World Tours have signed with all third party suppliers at the time of the group tour confirmation. TP World Tours are subjected to the third party suppliers terms & conditions and signed contracted agreements.
Where possible if the supplier is required to provide you with a refund for the booking, TP World Tours will provide the refund, subject to the suppliers terms & conditions. TP World Tours will not provide a refund for the service fee charged if the booking does not go ahead. Any refunds for cancelled bookings will not be paid until the supplier provides the refund to TP World Tours. TP World Tours are not responsible for the supplier delays in issuing refunds. Please note airlines can take between 60-90 days to process any refunds where refunds are due. If payments were paid in different currencies refund amounts can not be calculated until the refund is received and converted back to AUD.
FULLY ESCORTED SPECIALTY GROUP TOURS
TP World Tours do not accept any liability for any accidents which may occur whilst on tour overseas. TP World Tours Escorts are on tour to assist with any issues which may arise in relation to the travel arrangements booked through TP World Tours only. Travel Insurance is mandatory when traveling on tour with TP World Tours to cover against cancellation due to sickness or unforseen circumstances, luggage, and medical. TP World Tours will not be held liable for any travel arrangements booked through other agencies or online. Please refer to your tour itinerary & inclusions for the full list of inclusions.
Subject to Australia Consumer Law, TP World Tours does not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part. Neither party will be liable for any failure or delay in performing an obligation under this agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, government acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy. For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder. In the event that a force majeure applies, the customer will be bound by the third party supplier's terms and conditions.
Customer information is strictly confidential with TP World Tours. TP World Tours collects information about you (including health information where necessary) and may disclose your personal information to organisations which provide services to TP World Tours to enable us to provide products and services to you and to process your travel arrangements and facilitate your participation in loyalty programs. If the information is not provided, we may not be able to fulfil the service requested. As a TP World Tours customer, you may, at any time, request further information about the way we manage your personal information. You may also request removal from our contact lists or correct your personal information by contacting us in writing or by email.
If traveling as apart of an escorted specialty group tour, TP World Tours reserves the right to disclose any group tour information including outstanding balances to the group leader/dance or vocal studio whom is in charge of the group to assist with finalising the tour. When booking escorted dance/vocal tours, TP World Tours reserves the right to deal directly with the studio clientele in order to book and arrange an escorted dance/vocal tour on their behalf and as a third party. TP World Tours works closely with each dance/vocal studio and may be required to disclose your personal information to organisations including the dance/vocal studio to enable us to provide products and services and to process and finalise group travel arrangements and facilitate individual participation in the group tour. Each dance/vocal studio must be informed as to outstanding numbers as this my effect tour and dance/vocal performance arrangements.
We hope you will have no reason to complain but if you are unhappy with any aspect of the services provided you must report it immediately to the supplier, or contact TP World Tours. We shall attempt to resolve the matter immediately but if you remain dissatisfied you must write to us within 28 days from the end of your trip or holiday. Failure to complain at your destination may mean we will be unable to resolve the dispute after you return home. Should you wish to escalate this matter you may do so by contacting AFTA who administer the ATAS Complaint Escalation process. You can contact them via their website https://www.atas.com.au/lodge-a-complaint
For more information please call your travel consultant or the airlines for more information as many airlines have different rules for baggage allowances, dimensions and weight specific to your itinerary.
ALL AIRLINES RESERVE THE RIGHT TO CHARGE FOR ANY BAGGAGE AT ANY TIME.
BAGGAGE CHARGES ARE NOT INCLUDED IN YOUR QUOTE, INVOICE, ITINERARY OR STATEMENT OF ACCOUNT.
Your holiday safety and enjoyment is important to us and we support the Australian Government's recommendation that all people traveling take out travel insurance. For more information, please request a copy of the travel insurance brochure from your travel consultant. It is important to read this brochure carefully and to take note of the cover and exclusions as they may relate to your particular circumstances. If you have any pre-existing medical conditions (as listed in the brochure) then cover for this may need approval by the Insurer. If you need cover for a pre-existing medical condition that requires approval by the insurer, you must get in contact directly with the Medical Assessment team to assess. Please note that in providing you with this quote for insurance we have not taken into account your personal objectives, financial situation or needs. Before deciding to purchase any of the travel insurance policies we offer you should read the Product Disclosure Statement (PDS) and policy wording. If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. If you decline the offer to purchase travel insurance you may be required to sign an Indemnity Form before travel documents will be released.
Should you be required to complete a travel insurance claim upon your return TP World Tours can assist with required paperwork if required. If you purchased your travel insurance policy outside of TP World Tours please refer to our "Menu of Services" below for additional service fees imposed for this service.
TAXES & LEVIES IMPOSED
Various countries, states, towns and airports around the world and in Australia impose a variety of Security, Airport & Departure Taxes. Where applicable and possible these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur such as departure taxes payable at airports in cash will be the responsibility of the traveler.
Domestic Flights/Tours - You will require valid approved photographic identification to travel domestically.
International Travel - You will require a valid passport to travel internationally. Most countries require a valid passport with at least 06 months validity. Please advise us if your passport is valid for less time. Should you hold a foreign passport, please advise your consultant as you may require a visa to return to Australia which is up to the Passport Holder to make sure all visas and re-entries are current. We will require your passport details at your earliest convenience. Whilst we offer full assistance, it is the responsibility of each traveler to ensure that they have full and correct documentation to undertake their journey.
Please refer to: www.dfat.gov.au for Australian passports to get the latest & complete information, for other citizens please contact your relevant embassy or consulate. Some common points to be aware of: Passports are required for all international travel.
Most passports must have a minimum of 06 months validity from the date of scheduled return to Australia and entry into some countries including the USA must be a "machine readable passport" including a chip on all passports. Any Australian passport issued outside of Australia may not be a "machine readable passport". You are required to comply with all laws and regulations relating to travel, and can contact the Australian Department of Foreign Affairs & Trade for a renewal passport (www.dfat.gov.au). Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We may need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required.
Visa requirements vary for each destination country, and it is the obligation of the Traveler to ensure that all visa requirements are satisfied. The issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visa to undertake your journey. International Travelers seeking to travel to or through the USA under the Visa Waiver Program must apply at http://esta.cbp.dhs.gov/esta/esta.html - please refer to our link featured on our Services page. The process of applying for the Visa is the sole responsibility of the traveler Australian Passport holders requires a visa to enter some countries. Some countries allow for a "visa free" stay for tourism purposes, however if you are traveling on business this does not always apply. There may also be other exceptions where entry may be refused despite a visa not generally being required e.g. where you or a member of your traveling party has a recorded criminal offence. Please speak with the relevant consulate of the country you are visiting, prior to departure for further information. Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Deportation for non-issuance, incorrect visa or other reasons relating to visas is at the traveler's expense. Although many countries have visa free entry for tourists for specified lengths of stay, entry to that country is still a port of entry decision.
DEPARTMENT OF FOREIGN AFFAIRS & TRADE WARNINGS
For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world, the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability. Should you wish to check with the Department of Foreign Affairs their web address is: www.dfat.gov.au. There is also another service provided to Australian travelers where you are able to register your personal details i.e. passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service, and for consulate warning www.smartraveller.gov.au .
INTERNATIONAL DRIVING PERMITS
If you intend driving overseas an International Driving Permit (IDP) is a useful travel document and is required for renting a motor vehicle in many countries. Also most car rental companies require a credit card imprint before allowing the vehicle to be hired. If you require more information on either of these please ask your travel consultant.
FREQUENT FLYER PROGRAMS
Most airlines offer Frequent Flyer Reward Programs - if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you. Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.
NB: Frequent Flyer points are not always available on special fares with some airlines. TP World Tours will not be held responsible for inability to claim points.
If you have any special requests: i.e. smoking or non-smoking rooms, aisle or window seats, special dietary requests, airport assistance or hotel room type every attempt will be made by us to accommodate your request, but as we are not the ultimate service provider we are not in a position to be able to guarantee the request.
TRAVELERS HEALTH ADVICE & VACCINATIONS
Some areas of the world have special vaccination and health requirements. We recommend that you contact your nearest Travelers Medical Centre who is specialists in this field. Your local doctor may not have access to the most recent World Health Organisation notices. If you are unable to undertake travel because you do not meet the health requirements TP World Tours will not be liable for any extra costs that may be incurred.
We are able to assist you with Cash Passport in most major currencies as well as a wide range of foreign currency cash. By simply prearranging some cash prior to your departure you will save both time and money when you arrive at the country you are visiting. Your consultant will be happy to arrange this for you. Please allow at least 07 working days prior to departure for orders to be processed. A nominal service fee may be applicable. Please refer to the link on our Services page.
THEATRE, SPECIAL EVENT & SHOW TICKETS
We are able to book a range of theatre, show and sporting event tickets for you at your destination. Pre-booking ensures your seats and pre-payment ensures that you don't have to stand in long queues in the hope that you may get a ticket. Ask your consultant for details on what is on and when. We are happy to assist you in any way possible with this. All prices will be based on the best available at the time of booking and will be based on instant purchase which requires full payment at the time of booking.
Each airline has their own formalities on check-in procedures so please read your itinerary for the correct departure terminal. Please ask your travel consultant for further information.
MENU OF SERVICES
Below are recommended minimum fees. Additional fees may be charged with regard to consultant's expertise and destination experience;
Itinerary Planning from $110.00 per person
Assistance with Travel Insurance Claims (insurance purchased outside of TP World Tours) from $110.00 per person
DEPOSITS/AMENDMENTS/CANCELLATIONS/OTHER - NON GROUP TOUR RELATED TRAVEL / OPTIONAL EXTRA TRAVEL ARRANGEMENTS
Deposit from 15% of total booking cost. Deposits are NON-REFUNDABLE.
Late booking fee (within 05 working days) from $110.00 per booking.
Amendment to existing bookings from $75.00 per segment amended per person plus supplier fees.
Cancellation of booking from 15% of total booking cost plus supplier fees.
Please refer to your customized Tour Itinerary & Quote for specific dance/vocal specialty group tour terms & conditions.
*** Travel Insurance is recommended to all customers ***
All service fees are per person, per ticket or item unless otherwise stated. These service fees are in addition to any cost recoveries retained and/or charged by airlines, travel wholesalers or other suppliers and are subject to change without notice. Credit card surcharges may apply.
ABN 78 685 799 533 ~ TP World Tours is governed by QLD State Law